WARRANTY CONDITIONS
- A limited lifetime warranty is given by Stonebridge Guitars International, to the original holders of the sales receipt, which confirms purchasing an instrument from an authorized Stonebridge seller.
- This warranty is not transferable, and only applies to the original registered owner
- It is therefore advisable to file your sales receipt immediately after purchase.
- Warranty applies to the material and processing but the data on the receipt must match the instrument.
- Warranty does not apply to the instrument mechanically damaged or mishandled, ill serviced, etc.
- Warranty does not apply to the instrument damaged by weather conditions, temperature extremes and humidity changes.
- Malfunction due to other reasons than faulty material or manufacture failure will not be included in the warranty conditions.
- Instruments repaired or altered elsewhere outside an authorized Stonebridge workshop, will not be in any case accepted for the guarantee repair.
Since climatic conditions in your area may differ greatly from those under which the adjustment was set we recommend following:
- A solid hard case of a good quality is a must for your instrument; the best will be a thermo-insulating case.
- The most critical factor is the change of temperature and air humidity – those might cause deformation, even cracks in soundboards and/or sides; pay more attention to those factors in winter, please!
- Abstain from radiating heat!
- Do not leave your instrument neither bare nor in a case exposed to the sun e.g. inside a car; never ever leave it near car windows.
- Do not expose your instrument – bare or in a case – to the frost; if you can’t do otherwise, let it become slowly acclimatized.
- A place with minimum air humidity of 40% is highly recommended; optimal humidity is between 40 – 45%; get yourself a humidifier.
- Clean your instrument with special cleaning formula only and /or with friendly agents based on natural materials.
- The instruments are equipped with Elixir® strings made by W.L.Gore®. These strings are coated by the Gore Tex® fibre that extremely extends the expiration time by keeping of the original sound and playability. By using Elixir® string change them after about 120 playing hours. By using some standard strings (non coated, non protected), we suggest you to change them after about 30 hours of playing; do not play with oxidized and/or dirty strings since that significantly contributes to wear off of your instrument fingerboard and frets.
- Use medium gauge strings (0.13‘), but no stronger.
- Your instrument has been hand adjusted to the closest tolerances and set up for the best possible playing action that is customary range of 0.3 – 0.5 mm; you can test it by following:
- Put your instrument onto straight surface.
- With finger of your left hand press the low E string at the 1st fret and do the same with your right hand finger down on the last fret – use the string as a straightedge.
- Look at the gap around the half of the fingerboard (7th or 8th fret) between the frets and the string – the action should be as aforementioned; that is around 0.3 – 0.5 mm.
- If there is a need to adjust the action again after you’ve changed the strings, use enclosed adjustment key; you’ll do the necessary adjustment by turning the embedded truss rod nut – accessed via soundhole – clockwise or counterclockwise; don’t forget to have the strings in tuned position; by following the instructions mentioned above, a truss rod adjustment can be easily made so that the instrument returns to its optimum playing conditions.
- We’d like to point out that how much of a gap you want is personal preference and it depends on many factors – the most essential is the style and technique of the right hand playing, the force of attack, gauge of your strings etc.; that’s why the manufacturer is not responsible for meeting personal preferences of such a kind – – guarantee does not apply to string action but to functioning of the adjustment mechanism only.
- Never use force when adjusting your instrument.
- If your guitar will be stored in an environment that is drier than 40% relative humidity, then keep it stored in it’s case with a guitar humidifier, that can be purchased at most guitars stores.
The manufacturer reserves the right to change the technology and any related forthcoming changes in final design of instrument without notice.
